Club-a-licious Deluxe - Delicious Clubwear & Sexy Fancy Dress Help

We want you to be completely happy with your purchase. Please check it as soon as possible after receipt and please do not open any included accessories before checking the main item(s) for size.

If you wish to return an item then you must notify us by email within 7 days of the day after delivery of the item. All returns must be agreed in advance and returned within 28 days from when you received them. Please note unauthorised returns will not be accepted.

Items of an intimate nature, e.g. knickers, Hosiery, and Earrings can not be returned for hygiene reasons.

Returns will only be accepted and refunds or exchanges offered if items are returned to us unused and unwashed, in original condition with tags intact, with original packaging, free from any marks (e.g. make-up) or odors (e.g. perfume or cigarette smoke) and returned in accordance with our returns procedure.

Items returned to us smelling of cigarette smoke will not be accepted for refund or exchange. (If you or someone in your building does smoke then please try items on in a smoke free environment.) It is ok to try costumes, dresses and outer clothing on for size but please be aware that it is easy to tell if items have been used rather that tried on for size.

Packing and postage costs are not refundable and the buyer is responsible for the costs of returning the item and the packing and postage costs of any exchange item. These costs must be paid in advance.

We are not responsible for loss or damage within the postal system.

Returns Procedure

If you wish to return an item and can do so in compliance with our returns policy, then please email us within 7 days of the day after delivery of the item, explaining why you wish to return it.
We will confirm our agreement to the return, if agreed, and give you a return authorisation number and explain what information to include in the return package.
The item must be returned to us within 28 days o from when you received them
We recommend you use a recorded or track and trace postal method that provides sufficient insurance cover for the value posted.
On receipt of the package, we will determine whether the item is acceptable for return in accordance with our policy.
If the item is acceptable then we will agree with you by email to either refund, replace or exchange the item subject to availability. Refunds will be paid within 7 days of this agreement. A 10% restocking fee may be deducted from the refund at our discretion although this will not be applied if you have cancelled your order within 7 days of the day after delivery of the item.
If the item is not acceptable then we will return it to you with an explanation of the reasons for its return.
If you have found an item to be defective in any way then our liability is limited to the price paid for the item but only once it has been returned to us in the condition in which you received it.

What cards do you accept?

We accept the following cards

What Payment Methods Do You Accept?

We currently use Paypal for our payment processing therefore we accept payments from the all major Credit & Debit cards as well as your Paypal Account Balance. Please note you a NOT REQUIRED to have a Paypal account it is completely optional, this means you can complete your payments first, and then decide whether to save your information in a PayPal account for future purchases.

We also accept payment by Cheque, made payable to “Club-a-licious Deluxe” Please note if paying by cheque your order will not be shipped until cheque has cleared.

Can I change / cancel my order

Once your order has been confirmed, it's not currently possible for you to change or cancel it prior to dispatch.

I received the wrong item

If the item you received is not what you originally ordered, please email our customer care department at customercare@clubaliciousdeluxe.com quoting your order number, your name and address, details of the product. We will then advise on how to proceed with the return.

Part of my order is missing

Regrettably mistakes can happen. If you have received you order and an item is missing, please email our customer care department at customercare@clubaliciousdeluxe.com quoting your order number and the missing item and they will investigate the matter
further.

Faulty item

If the item you received is faulty, please email our customer care department at customercare@clubaliciousdeluxe.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

I need more information about a product

We include as much information as possible about a product on the product page itself. Usually, more detailed information like product sizing and materials can be found on the product page. If you need more detailed information, please email our sales team at sales@clubaliciousdeluce.com quoting the product code, which can be found on the product page (e.g. Code: E480).

How do I Order?
All the items you see are available to buy online. Simply click on the item you wish to buy, select the size or colour required and click 'add to basket'. You can then go back and add additional items to your basket or 'proceed to checkout'.

Please note you will need your credit, debit or charge card details, including the billing address (the address to where the card bills and statements are sent).

Do You Have a Shop?

No at present we are only a UK based Internet Retailer

Can I contact you by phone?

We prefer you to contact us via e-mail - this enables us to respond to all your queries quickly and efficiently. Corresponding via e-mail keeps our costs down, and we have built this lower cost into our prices passing the savings on to you.

sales@clubaliciousdeluxe.com customercare@clubaliciousdeluxe.com

What Currency do you use?

We accept the following currencies:

UK Pound Sterling (GBP)
Euro (EUR)

How do i change Currency?

To change currency, simply select the country flag whose currency you would like to view the site in from the top right of every page.

Do I have to order online?

Ordering over the internet with clubaliciousdeluxe.com is the safest and most secure method of paying and therefore we only accept orders placed online.

Do you sell gift vouchers?

Unfortunately we do not currently sell gift vouchers.

I forgot to use my Discount Code / I used my Discount Code but the price stayed the same?

Unfortunately we are unable to amend your order if a discount code was not originally applied at checkout.

Can I pick my order from your warehouse?

Unfortunately it is not possible to pick up orders from our warehouse.

How long will it take for my order to arrive?

We aim to dispatch all orders within 1 working day of payment received. All orders are sent 1st Class Recorded post and are normally delivered within 1 to 2 working days; however please allow 1-2wks for delivery.

Do you deliver to my country?

We currently only deliver inside the UK and Europe.

Can you leave my delivery in an agreed safe place?

All orders require a signature, so we are unable to leave your order in a safe place

Can someone else sign for my delivery?

Yes, anyone at the specified delivery address can sign for the goods.

I'm not going to be in when you deliver my parcel. What will happen?

The carrier will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel

Can I track my order?

You can track your orders on the Royal Mail Website, please email our sales team at sales@clubaliciousdeluxe.com quoting your Name, Address and Order number and we will supply you with your order tracking number.

Can you confirm you've received my return?
we will determine whether the item is acceptable for return in accordance with our policy. If the item is acceptable then we will agree with you by email to either refund, replace or exchange the item subject to availability. If the item is not acceptable we will return it to you with an explanation of the reasons for its return.

Do I have to pay for return postage?

If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility.

Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Why have you not refunded the delivery charge?

Delivery charges (the P&P cost you originally paid to have the order delivered to you) are non-refundable.

You have refunded me the wrong amount

Regrettably mistakes can happen. If you think you have been refunded the wrong amount please email our customer care team at customercare@clubaliciousdeluxe.com quoting your order number and the required refund amount.

Please note:

Delivery charges are non refundable so you will be refunded the full value of the items returned less the delivery charge.

If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.